Shipping policy


Thank you for shopping with WELXEN! We are committed to providing you with a smooth and hassle-free shopping experience. Please read our Shipping Policy carefully to understand our shipping process, fees, and delivery times.

1. Shipping Locations

We currently ship in Europe

If your country or region is not listed, please contact us at info@welxen.store to inquire about shipping availability.

2. Processing Time

  • Order Processing: Orders are typically processed within 4-8 business days after the order is placed. Orders are not processed on weekends or holidays.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After processing, you will receive a shipping confirmation email with tracking details (if applicable).

Please note that during peak seasons (e.g., holidays, sales events), processing times may be slightly longer.

3. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • UK Delivery 3-5 business days.
  • EU Delivery in 2-3 business days.
  • Rest of the World delivery is in 5-12 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, and other factors such as weather or customs delays. Please allow extra time for deliveries during peak periods.

4. Shipping Costs

Shipping costs are calculated based on your location, order size, and the shipping method chosen. You can view the exact shipping fees at checkout before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available). You can track the status of your shipment by following the provided link or using the tracking number on the carrier’s website.

Please note that it may take 12 hours for tracking information to update after your order has been shipped.

6. Lost or Damaged Shipments

  • Lost Shipments: If your package is lost in transit, please contact the carrier directly using the tracking information provided. If the issue is not resolved, please get in touch with us at info@welxen.store for assistance.

  • Damaged Shipments: If your item arrives damaged, please contact us immediately at info@welxen.store with a photo of the damaged item and packaging. We will work with you to resolve the issue, either through a replacement or a refund.

7. International Shipping

For international orders, the following additional information applies:

  • Customs Duties & Taxes: Customs duties, taxes, and other fees are not included in the product price or shipping cost. These charges are the responsibility of the customer and may vary by destination country. Please check with your local customs office for more information.

  • Customs Delays: International shipments may be subject to customs inspection, which could delay delivery. We cannot control these delays and appreciate your patience.

8. Shipping Address

Please ensure your shipping address is correct and complete when placing your order. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to change your shipping address after placing your order, please contact us immediately at info@welxen.store. We can only make address changes before the order is shipped.

9. Shipping FAQs

  • Can I change my shipping method after placing an order?
    Once an order is placed, shipping methods cannot be changed. However, you can cancel or modify your order before it is processed. Please contact us as soon as possible if you need to make changes.

  • How can I track my order?
    Once your order is shipped, you will receive an email with tracking information. You can use the provided link or tracking number to monitor your order’s status.

  • Do you offer gift wrapping or special shipping options?
    We currently do not offer gift wrapping. If you require any special shipping options, please contact us directly at info@welxen.store before placing your order.